Emerging Consumers: Fact or Fiction?
As a futurist spending much of my time assessing emerging developments and their implications across an array of industry sectors, I am frequently asked for a view on ‘consumer trends’. Common questions are ‘what will consumers want in the future?’ ‘Does our product (service) have a place?’ ‘What is driving consumer behaviour?’ ‘How can we get ahead of the changing marketplace?’ and so on. But what if they’re the WRONG questions? For anyone who has seen me facilitate a public session, you’ll know that I play part court jester, part voice of conscience to provoke they way people think. So allow me a little provocation for you:
Consumers are NOT changing. Instead what we are seeing is the removal of the ‘blinkers’ most organisations are wearing that have hidden from view the hundreds or thousands of potential customers within their sights. Whilst methods of information gathering are shifting for consumers, that is just a tool, not a process. The intended outcome is very much the same – find out what I need to know.
Which means that even though technology is acceleraing the speed at which a consumer can gather information, it is Companies that are emerging out of the woodwork. It is as if the smog is clearing and businesses are finally seeing that there is (and in fact has ALWAYS been) a myriad of potential consumer dynamics in the marketplace. The most significant impact of this new awareness on behalf of companies, is the collapse of the validity of A-B-C consumers, of age based demographic targeting.
These approaches still have a role to play but they are not the be all and end all of marketing activity. Instead Companies are becoming increasingly aware that some consumers prefer fast paced snippets, some in depth commentary, and others prefer to go their own way. Some need to be guided, others prompted, some provoked. And this happens across age groups and across geographic locations and across income levels.
So are there Emerging Consumers? – kind of. And for the case of playing the Court Jester role, let me suggest that the emergence is on the part of Organisations who are at last, shaking off their delusion that you can ‘cookie cutter’ their marketing and branding. Sure tastes may change and for now Emerging Consumers are probably Faction than Fact
Old normal, new normal, normal normal. As some businesses aim to rush back to ‘old normal’ they’re likely missing a key opportunity to define, perhaps for the first time, what a new normal should look like for themselves. This Workforce Planning framework should help As a CEO or senior manager, here’s questions I’d want…
Read More >As Covid19 variants continue to emerge, the cause of which can be fairly placed at a lack of social distancing and slow vaccine rates that allow ‘mixing’ of viral strains in social settings, India is on the brink of a healthcare collapse and the implications for Australian companies, especially in the tech sector, are huge.…
Read More >What does the future hold for Australia in the next 3 months, to 3 years? Travel, work, living… Recording to the one hour session inc a Q&A Here’s the Link: https://us02web.zoom.us/rec/share/pBJqFvN_yZVrktNsN2xWRE7heUTpr226GtyjJpiChG8yZA2D3qEHpACjm8TpMfxd.67Jj1DNSPserOvpZ Passcode: 1DPi*.$Z
Read More >Sometimes the words come to you readily and this small piece has me thinking about what I’d like to say at a time when maybe I’ve lost the cognitive ability to do so Before I was Me Before I was Me I used to be fit, and even quite smart; We’d chat about love,…
Read More >I was doing it well before then and there’s clips of me online going back as far as 2010 or so, railing against the idea of human resources as a label and the insistence by HR managers or CEOs that only people who work ‘in the office’ are going to be productive. It Is A…
Read More >Like lab grown meats, Vertical Farming is going to be part of the future of food. For now it might be best to compare them to small scale battery storage on the electrical grid that can help balance out spikes of demand in the system and provide an output directly where needed. Eventually (like…
Read More >In rental and lease markets it’s fair to say that for the best part of three decades, the landlords have been the price setters. The rules around negative gearing in domestic supply enable sizeable portfolios. Demand in office spaces in central suburbs has been consistently tight. And now, finally, CFO’s have become aware of the…
Read More >With Australia having just about wrestled Covid19 to the ground (NSW remains a bit of an issue) there’s now surging demand for PPE in the USA. The Covid19 virus is tracking toward an exponential increase and PPE Manufacturers should start looking for supply opportunities Sadly in the USA over the past week, they are adding…
Read More >The Mechanical, Psychological, and Biological Interventions of a Pandemic With Johnson and Johnson also pausing it’s #Covid19 #vaccine trial, it is becoming clearer to more of the public, that the long steady path to a vaccine is not something that can be rushed for anyone’s political agenda or preferred view of the world. We’re learning…
Read More >It seems that one way or another, Victoria is going to pop out of #Lockdown. Probably not in the way we would have hoped. And so for everyone pushing for #AfterLockdown in Victoria and for the wider society, there are two questions you must confront: One – ‘What do you feel is an acceptable level…
Read More >