Preparing for the Upswing & a Change in Direction

From an organisational perspective it is pretty common for senior managers to spend significant energy considering when to upgrade plant and equipment, be it machinery, vehicles or IT infrastructure. The upgrades can occur on the run (in response to a surge in demand for instance), as a result of necessity (say as a result of a breakdown or unexpected damage) or as a planned development. The farming sector are very good at upgrading equipment in response to expected demand whilst also having a great handle on plant servicing and repairs. The current manufacturing sector is more cautious and most will upgrade as needed, holding off for as long as possible until confident a surge in demand is emerging. But what about your people? How many organisations ‘upgrade’ their people talent in time?

The interesting thing for me is that whilst new machinery can be up and running quickly or new IT can roll out with an incumbent system in place, the people elements can take a little longer. Which poses the question, at what point do you prepare your people for a change or an upswing?

Training and people development ought to be an ongoing thing. Sadly, it’s not. Formal and informal training elements can be developed and programmed. In much the same way as you maintain plant and equipment, maintenance and upgrading of the capabilities of your staff ought to occur consistently. There are THREE core areas that you can focus on: Strategic capability; Operational capability; and Execution capability. You’ll note that for most organisations, the belief is that ‘execution’ is the role of ‘Operation’. NOTHING can be further from the truth. The Organisational Evolution Model highlights the flaws in thinking that ‘Ops’ is where things get executed.

So the time to prepare for the upswing and changes in direction, is NOW. And tomorrow, and the day after that. Training is not a cost centre, its a development centre. If you put it off you’ll constantly be playing catch up to competitors who are already ‘ready’. Significantly, by the time an opportunity is spotted it’ll have likely sailed by before you can respond effectively. So be smart – Strategic, Operational, and Execution training ought to be a constant area of development.

What to do When a Policeman loses touch with Humanity?

Feb 13, 2011

Today some friends are burying their father who died last week after his health took a sudden downturn. One of them, Penny got the urgent call to get to hospital. Penny is a conservative driver at the best of times and on this occasion was aiming to get through traffic as best as she could…

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Could Yasi be worse than expected?

Jan 31, 2011

Cyclone Yasi heads towards Queenslands North East coast this morning with significant concerns for residents. There is potentially an added danger based on the way cylones work. Typically a cyclone needs two things – heat and water, which is why they can dissipate quickly once they head inland. However Yasi hits following a couple of…

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Getting Customer Service Right – EastLink – International Year of Solutions

Jan 19, 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I’m not complaining without making suggestions for improvement, which I have done   You can download the document here…

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Once the Floods are Over, then what?

Jan 11, 2011

The floods are under way throughout the majority of Queensland and now into northern New South Wales and all we can do is hang on and wait to see the impact. Unfortunately it looks like the numbers of people who have lost their lives as a result is set to rise significantly beyond the 12…

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Futurist calls 2011: International Year of Solutions

Dec 19, 2010

Reckon it’s time we had a focus on getting things done and so I am declaring 2011 to be the ‘International Year of Solutions’. Seems to me that a lot of talk fests have been gobbling up the neuronal space for a few years now with insufficient ACTION being generated – just lot of promises…

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Customer Service – why the future is BEGGING you to get it right today

Nov 24, 2010

Another stream of consciousness on the customer service theme that I come back to frequently. If you’ve ever received one of those scam emails from say ‘the past Minister of the Immigration and Business Department in Nigeria’ seeking your assistance at repatriating funds for which you’ll be paid a fortune, or those other scams claiming…

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Active TV slowly emerging

Nov 16, 2010

A shift is underway in television in Australia and it has nothing to do with digital versus analogue or the pay versus free shifts. Instead we are finally seeing the promise of TV as a medium of engagement. That promise sees a shift from the passive watching of TV (a ‘push’ approach) to the active…

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Do fairytales come true?

Oct 27, 2010

That will be the question many will be asking leading up to the replay of the AFL Grand Final this Saturday between Collingwood and St Kilda. Regardless of the outcome, the AFL have already had their fairytale come true courtesy of a drawn game which is believed to have handed the AFL a bonus likely…

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A quick plug for Google Chrome

Oct 25, 2010

Being someone who questions the value of technology before climbing on board, I’ve been perhaps a tad slow to check out the Google Chrome web browser. Mistake! Given it’s speed and ease of use, the first couple of days have impressed me greatly and I’m mindful that I don’t have all the working of its…

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What Businesses can learn from Tourism (and vice versa)

Sep 11, 2010

In preparation for work with a couple of clients in the past fortnight I’ve had to throw myself into substantially more ‘tourist’ style activities than I have for quite some time in an attempt to answer the following question: ‘How do we get more people to come here?’ Yes there’s a lot of fun to…

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