High Risk Play for Australian Retailers Opening in a Covid19 Constrained Environment

Interesting emerging dynamic about to land on the shop fronts of Australian retailers that pose serious risks to their staff. And few retailers are ready

With moderate level of vaccinations targets achieved, the NSW Government has decided to open up from a #Covid19 lockdown. It does so, relying on compliance enforcement to be undertaken by shop staff. There are no QR codes, no tracking mechanisms currently available to assist those staff or retail businesses.

And herein lay a massive risk to those companies. How many retailers have trained their staff to deal with the aggressive antivaxxer behaviours? The kind of behaviour that sees protesters urinate on The Shrine of Remembrance, punch horses, and spit on nurses and admin staff at testing stations? The kind of behaviour that sees the Kar/vins claim they have a right not to wear a mask that helps protect others, whilst doing their attention seeking social media posts, venting on retail and hospitality staff.

What training have you given to your staff that enables them to protect themselves, their coworkers, other shoppers or your retail store? What explicit permissions have you given them to stay safe? Because one thing seems clear – your HR Department and legal team will need to deal with claims resulting from a lack of on site safety if you have not provided the training and resources needed.

And maybe, rather than rush to open up all locations, you might like to consider over staffing fewer locations until you have a handle on how things will pan out because as the #FakeTradies protests showed, you will be the subject of intense and unjustifiable attention because you want to open up to just those who’ve chose the side of society as a whole. because the anti-vaxxers understand, all though THEY have the ‘right’ not to get vaccinated, you do NOT have the ‘right’ not to serve them

Using Foresight Thinking to Enhance the Productivity of Nations

Mar 8, 2018

As Nations look to develop their understanding of Productivity and more effective planning, National Productivity Councils are often the first point of call for Governments looking for ideas. The Asia Productivity Organisation has been running since 1961 helping its member countries develop more effective approaches. I’ve just spent a week in Tokyo helping a group…

Saving the Polar Ice Caps

Aug 16, 2017

Okay I admit that on the first take this idea might sound a little crazy. I reminded myself however of that saying that ‘all great ideas must at first sound crazy to the existing paradigm…’ or some such thing. You might know who said it (please send me an email if you do). So I…

To Manage Your Expectations, First You Need to Know What They Are

Jan 27, 2017

We all use words that tell us about the results that were achieved and whether our expectations were met, missed or exceeded. Surprised? Disappointed? Delighted? The only way you can experience these emotions and others like them, is to have an expectation in mind. And the ONLY way you can teach your organisation to learn…

There’s No such Thing as a Normal Future

Dec 8, 2016

The last couple of months have been hectic to say the least, with a myriad of client engagements across an array of industry sectors. And as you can see from the list below one thing is clear: EVERYONE wants to understand what is shaping their future and how they might be able to influence that…

I’m nominating 2016 as The International Year for Consumer Fightback

Nov 19, 2016

Those of you that have been tracking this website for a while will know that towards the end of each year, I nominate the following year’s area of focus. For instance I declared that 2015 would be the International Year of Battery Technology, and as the news stories, product research and renewables push shows, it…

Planning Tips for Local Government Agencies

Sep 21, 2016

I’ll be helping to kick off the Local Government Corporate Planners Conference in a couple of weeks, offering some thoughts about emerging issues for Councils and an approach to planning that should alleviate some issues for them. You can find details in this link to the conference program which is being held at Citadines…

Why Donations Won’t Fix the Plight of Australian Farmers

Aug 14, 2016

The immediate needs of farming families are obvious. Feed to keep stock alive, someway of holding onto their farms under the stand-over tactics of some banks, and Rain. Donations can fix the immediate short term to an extent but they cannot fix the long term trajectory. That requires difficult conversations and an acceptance of the…

The Four Phases of an Adaptable, Resilient and Sustainable Organisation

Jul 14, 2016

There are four phases of thinking that every organisation MUST have available to them if they plan to be resilient to challenges, adaptable to changing circumstances and able to sustain themselves over time. The Phases are Strategic; Operational; Execution; and Evolution. If you miss any one of them or underplay an area, sooner or later…

A Fork in the Road for the National Party

Mar 9, 2016

Life is full of interesting and not so interesting choices. Some seemingly mundane or innocuous choices turn out to be life makers (and breakers). Occasionally the noisy intensive choices turn out to be little more than a passing zephyr carrying dust. The National Party in Australia have just been presented with a ‘Fork in The…

A Common Mistake That Kills Your Ability to Achieve

Feb 23, 2016

It probably does not get much simpler than this – no MBA required, no advanced training needed. And rather than give you the ‘mistake’ I’ll just give you the solution which is this: NEVER mistake the positiveness of Your Intent… with the ACTIONS you have taken! You cannot improve if you convince yourself that ‘good…

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