Futurist calls 2011: International Year of Solutions
Reckon it’s time we had a focus on getting things done and so I am declaring 2011 to be the ‘International Year of Solutions’. Seems to me that a lot of talk fests have been gobbling up the neuronal space for a few years now with insufficient ACTION being generated – just lot of promises to consider a possibility for a meeting to be considered to discuss a problem! Additionally there’s been lots of grumbling by many people that ‘nothing is being done about…(insert own issues here)’. BUT (and it is a mighty large one) too often almost NO solutions are offered. The talk fests and the grumbling then is nothing more than complaining. No actions, just moaning and whingeing. So time has come for action in this the International Year of Solutions. You can still complain – in fact in 2011 you are encouraged to complain more than you ever have before, and there are some simple guidelines to connect your complaints to action…
1. Complaints are still valid ONLY if connected to at LEAST one potential solution
2. Complaints are encouraged – you should not put up with poor services, products or unacceptable situations. Take the personal responsibility to raise your complaint following guideline one above and preferably, guideline three below
3. Ideally there should be at least 3 alternative solutions offered. Asking for more of the same thing or a faster or bigger delivery of the same thing is still asking for the same thing. This shall not be regarded as a legitimate alternative solution
4. Suggesting a solution does not mean that solution should be automatically accepted by another party. However, in absence of a better alternative YOUR solution should be enacted to solve the issue. That puts the onus on the recipient of your suggestion (preferably the person in charge of the ‘problem’ you have) to come up with an alternative or explain what is preventing your solution from being enacted in order to resolve your complaint or problem.
A tip for journalists during the 2011 International Year of Solutions – make the complainer accountable for suggesting solutions to their complaint. When listening to a politician, consumer, business owner or some other party make some statement of complaint or claim of an intolerable situation you should ask the following three questions a) ‘and what is your first suggested solution to this issue?’; b) and what is your first alternative to your own solution?; and c) ‘if neither of those things can be done, what other suggestion(s) do you have?’ That should get people on coming up with answers to problems rather than mere complaints about problems.
I’m going to start the year off by fulfilling my promise to the road toll operator ConnectEast regarding their interesting approach to ‘customer service’. I’ll highlight the problem and then offer some solutions – stay tuned
China’s Gift to the world, the #CaronaVirus is not yet as severe as what the US gift to the world (Spanish Flu) was, and still signs are clear that disruption to normality is the key theme. In that the light, the Australian Football League (AFL) need to plan for crowd free rounds. Because that’s…
Read More >Potential Impacts of the Carona Virus will cascade across the globe. With deaths on track to climb quickly now that it has reached epidemic proportions of infection, the fat tail extends to the corporate sector. With whole areas of China on lock down, factories are shuttered and with it, Multinational and local firms who’ve…
Read More >Five days ago I tested positive for Covid. Here’s a bit of what the story has been like so far Tuesday was spent moving on of the offspring out of their rental property in country Vic and back down to Melbourne’s suburbs. A hot day of heavy lifting and a fair bit of driving. By…
Read More >Decision making is an interesting field of inquiry. I’m about three months in to a long term contract with an organisation working on enabling its people to be more effective and the thought that keeps popping into my head is ‘Start with the End’ When you start with the end in mind (know your desired…
Read More >There’s a little problem with food production in the world that not many people want to talk about. About half the world is being starved to death whilst we are seeing a spike in obesity due to over-consumption of food. The strange thing about that issue is that both ends of the food consumption divide…
Read More >My most recent long term client contract had me specialise in Employee Engagement, something I’d done consistently at the Senior and Middle Managers level. But this client need was across the board and at a time when major changes were occuring. With a previous survey of their staff in two states and across three…
Read More >Great to see some quality collaboration between the City of Casey and City of Greater Dandenong aimed at addressing or tackling Social Issues and importantly bridging the divide between ‘our area’ and ‘their area’ artificial boundaries. Well done to both Councils Here’s the oveview of what they’re doing. This one looks to be an…
Read More >Most people who’ve been involved in planning and strategy development will have heard of VUCA – Volatile, Uncertain, Complex, Ambiguous. Emerging out of the US War College in 1987, it’s come to be more widely used by consultancies aiming to at least ‘sound smart’. But that’s not the main problem with its usage Instead…
Read More >In short – ‘No’. In days of yore manufacturing data meant jobs being done, employed people being paid, sales being made. But with robotics and off-shoring in many parts of Australian manufacturing, it’s no longer the value indicator it once was. In the US it is an even less reliable indicator because in the…
Read More >I’ve writen a fair bit over the years about the need to move futures thinking out of a theoretical approach and into a more applied model. Recently I’ve come off a 6 month project working with the Asian Productivity Organisation, an entity that brings together 20 member countries and their core government policy…
Read More >