Why most Strategic Plans are little more than wish-lists

In fact I’ll go one step further and say that many Strategic Plans are DELIBERATE methods for NOT Progressing. In far too many organisations, the process of Strategic Planning is about compliance to a process of ‘having a plan’ and typically it has nothing to do with achievement of the outcomes listed in the Strategic Plan. They are at best a wishlist of hoped for outcomes. More often however they are used to hide a major lack of accountability and progress

Now I say this having reviewed hundreds of organisational Strategic Plans from multinational entities, Federal and State Government agencies, owner run businesses and not for profit organisations. I make the claim based on working with and training over three hundred different entities in Strategic Planning workshops, Board facilitation of strategy development, and delivering Strategy sessions to senior management groups.

And here is how it works for the ‘wish-list’ approach: The planning is mandated by an external entity (compliance requirement); the format is typically pro-forma fill in the blanks; the content is based mostly on a continuation of last year; and the information around available resources is scant. In this light, the entity will put together something that looks a lot like the last Strategic Plan, and fill it with high end statements about hopes for the future. This is the ‘we do it because we have to do it’ approach.

And lacking in a clear understanding of resources and capabilities, it will fail.

Other organisations are far more structured. In these organisations the purpose of a Strategic Plan is to distract or misdirect the workforce, management team or stakeholders from the real task at hand – to do whatever appeals to certain parts of the organisation regardless of potential. These Strategic Plans normally rely on a Strategic Planning team or Unit that asks division to respond to key planning criteria. But no single unit will understand what other units are doing, want to do or would like to do. No other unit will understand or be part of a shared outcome. And no single division will be held accountable to the Strategic Plan outcomes. This is the ‘more of the same, ask no questions’ approach.

And lacking in shared vision and stuck in silos, it will fail

The implications should not be downplayed – if you make a statement of intention in any form, a failure to act or initiate action towards that intention will nag away at you both consciously and unconscously. It will become a distraction; it will eat away at your focus; it will remind you at all sorts of unusual times. It’ll be the rust eating away at your foundations.

And yet the solution is surprisingly simple – DO! But to Do! well you need accountability to intentions and you need to monitor progress weekly, not quarterly. You need to be able to articulate your Off-Track and ON-Track signals of progress IN ADVANCE. And that requires you to think about where you are headed, why and what might emerge along the way.

Improved Monitoring and Accountability leads to one stunning outcome – you can Often Do Less, yet Achieve more

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Getting Customer Service Right – EastLink – International Year of Solutions

Jan 19, 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I’m not complaining without making suggestions for improvement, which I have done   You can download the document here…

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Customer Service – why the future is BEGGING you to get it right today

Nov 24, 2010

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That will be the question many will be asking leading up to the replay of the AFL Grand Final this Saturday between Collingwood and St Kilda. Regardless of the outcome, the AFL have already had their fairytale come true courtesy of a drawn game which is believed to have handed the AFL a bonus likely…

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A quick plug for Google Chrome

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What Businesses can learn from Tourism (and vice versa)

Sep 11, 2010

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