What natural disasters tell us about societies

The natural disasters we’ve seen recently around the world have shown us much about the communities in which they’ve occurred. The images emerging from Japan, New Zealand and Australia as they’ve faced earthquakes, tsumanis, floods and fires stands on stark contrast to the mainstream media stories that suggests people of the world are not willing to work together. Some of the widely reported natural events in the past few years include Hurricane Katrina; fires across Victoria, floods across Queensland and Victoria; the earthquakes in Christchurch and Japan all of which have shown much about those societies. A few years ago an earthquake in Turkey right on the border with Greece highlighted the willingness of so called ‘combatants’ to come together to assist others. With more localised large scale incidents we get to see in essence, the true selves of the societies impacted by the event.

There is a saying that says ‘we learn much about ourselves in times of crisis’. The images on TV of Japanese people waiting patiently in line to enter a supermarket for upto seven hours says much about the Japanese people’s resilience and their understanding that this is an event that demands an understanding of the widespread impact. The images of people from across the world flying into Christchurch to assist (along with local students digging mud out of strangers homes); people in Australia driving or flying hundreds of kilometers just to get in and lend a hand shows conclusively societies with a collective focus.

What seems to emerge from these images is an assessment of resilience within the community. It appears to me that societies with a stronger focus on ‘us’ and a lesser focus on ‘me’ seem far more able to deal with the widespread devastation of a natural disaster and it could be reasonably anticipated that they’ll also bounce back quicker albeit allowing for a long range need for rebuilding.

It might seem a pity that we need to experience a sudden natural disaster to reveal our true selves. I’m thankful that for the large part in many societies, our true selves seem to be more often about ‘us’ and less about ‘me’. My thoughts are very much with those facing and still dealing with these recent events

What to do When a Policeman loses touch with Humanity?

Feb 13, 2011

Today some friends are burying their father who died last week after his health took a sudden downturn. One of them, Penny got the urgent call to get to hospital. Penny is a conservative driver at the best of times and on this occasion was aiming to get through traffic as best as she could…

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Could Yasi be worse than expected?

Jan 31, 2011

Cyclone Yasi heads towards Queenslands North East coast this morning with significant concerns for residents. There is potentially an added danger based on the way cylones work. Typically a cyclone needs two things – heat and water, which is why they can dissipate quickly once they head inland. However Yasi hits following a couple of…

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Getting Customer Service Right – EastLink – International Year of Solutions

Jan 19, 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I’m not complaining without making suggestions for improvement, which I have done   You can download the document here…

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Once the Floods are Over, then what?

Jan 11, 2011

The floods are under way throughout the majority of Queensland and now into northern New South Wales and all we can do is hang on and wait to see the impact. Unfortunately it looks like the numbers of people who have lost their lives as a result is set to rise significantly beyond the 12…

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Futurist calls 2011: International Year of Solutions

Dec 19, 2010

Reckon it’s time we had a focus on getting things done and so I am declaring 2011 to be the ‘International Year of Solutions’. Seems to me that a lot of talk fests have been gobbling up the neuronal space for a few years now with insufficient ACTION being generated – just lot of promises…

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Customer Service – why the future is BEGGING you to get it right today

Nov 24, 2010

Another stream of consciousness on the customer service theme that I come back to frequently. If you’ve ever received one of those scam emails from say ‘the past Minister of the Immigration and Business Department in Nigeria’ seeking your assistance at repatriating funds for which you’ll be paid a fortune, or those other scams claiming…

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Active TV slowly emerging

Nov 16, 2010

A shift is underway in television in Australia and it has nothing to do with digital versus analogue or the pay versus free shifts. Instead we are finally seeing the promise of TV as a medium of engagement. That promise sees a shift from the passive watching of TV (a ‘push’ approach) to the active…

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Do fairytales come true?

Oct 27, 2010

That will be the question many will be asking leading up to the replay of the AFL Grand Final this Saturday between Collingwood and St Kilda. Regardless of the outcome, the AFL have already had their fairytale come true courtesy of a drawn game which is believed to have handed the AFL a bonus likely…

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A quick plug for Google Chrome

Oct 25, 2010

Being someone who questions the value of technology before climbing on board, I’ve been perhaps a tad slow to check out the Google Chrome web browser. Mistake! Given it’s speed and ease of use, the first couple of days have impressed me greatly and I’m mindful that I don’t have all the working of its…

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What Businesses can learn from Tourism (and vice versa)

Sep 11, 2010

In preparation for work with a couple of clients in the past fortnight I’ve had to throw myself into substantially more ‘tourist’ style activities than I have for quite some time in an attempt to answer the following question: ‘How do we get more people to come here?’ Yes there’s a lot of fun to…

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