‘Us’ or ‘Them’ – how to tell the customer they are irrelevant on your website
This great little cartoon/graphic says it all and although looking at the subject of Universities, there is much that we can all learn
Here’s the Graphic. If your website spends all its time talking about you, and no time talking about the customer, how do you think your customers (and prospective customers) feel? I guess the question that might need to be asked is ‘what is the purpose of the website?’ which is a good question. If your website (like many) exists for the core purpose of attracting possible customers, then surely THEY are the area to focus on? If you say it is about promoting ‘Us’ then okay and what sort of ‘brand’ image does just talking about ‘you’ create? When it comes to Universities few consider the end user’s needs, instead treating the website as an internal ego stroking mechanism. One must of course wonder what type of organisation so desperately needs to always be stroking its own ego. A great cartoon with the original weblink to it (and other cartoons) available here
One of the great things about technology (especially of the instantaneous ‘social’ kind) is the ability to attend a conference without leaving your office. Which is a salient point because yesterday I followed a number of the presentations looking at the idea of tele-working or remote workers, and did so by following the tweets of…
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Read More >‘ve just spent a delightful day learning about digital issues at the v21 Digital Conference at the State Library and my presentation at that conference is now available at the link below. My all too brief summary of presentations is also provided Sessions have covered Branding, Blogging, case studies, education & health; future of…
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Read More >How do you innovate? Where do you innovate? Why do you innovate? How do I start innovating? These and a truckload of other similar questions are often tied to the idea that innovation is the silver bullet or panacea to mediocrity in organisations. And maybe it is. There’s a whole raft of ways in which…
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