Unlocking the promise of ‘teleworking’
One of the great things about technology (especially of the instantaneous ‘social’ kind) is the ability to attend a conference without leaving your office. Which is a salient point because yesterday I followed a number of the presentations looking at the idea of tele-working or remote workers, and did so by following the tweets of people in the room at the time. I have an interest in this concept and those of you who were at the RSCA conference in Canberra in 2007 would have seen me speak about the challenges that work-forces face, and why we were yet to capture the gains possible through teleworking. Six years on, and we’re still yet to do so – why?
As I tweeted in reply to the observations being made, the reality is that we do not yet trust the idea of ‘digital’. Not those who use it, those who manage those who use it. Back in 2007 I suggested that managers still rely on staring at the back of people’s heads as a form of judgment criteria of workplace value and output. It’s a fundamentally flawed approach built on the earliest factory model established by the Wedgewood’s pottery factory in the 1760s and is till relevant today.
A couple of posts down from this one I’ve provided an overview of the V21 conference I spoke at in October. The link to my presentation ‘From Clever to Wise’ is also on paragraph two of that overview and it shows that we have NOT evolved much from the people management model of the 1760’s. In fact, the office layout and functional design looks pretty much the same. Simply put, despite the evolution of technology, we have not evolved the maturity of management thinking to match it. We are trapped by ‘Hairy Eyeballs Management’ which insists people be ‘present’ so that they can be ‘judged’ or ‘over-seen’.
This barrier is the fundamental anchor that delays organisations from tapping into the benfits that teleworking proffers. The remote workforce really can work. And there’s no ‘either / or’ in this issue. Some workers will be well suited to office only, some to remote only and the vast majority will prefer a combination of both. But until Management can mature and give TRUST to the workforce, we’ll continue to drag people into offices via commutes of multiple hours each day for No productivity benefit either side of departure or arrival.
Research shows that the benefits of teleworking can be enourmous to both workforce and organisation. But lack of trust and a model beholden to the rats in a maze overseer approach holds us back.
As Nations look to develop their understanding of Productivity and more effective planning, National Productivity Councils are often the first point of call for Governments looking for ideas. The Asia Productivity Organisation has been running since 1961 helping its member countries develop more effective approaches. I’ve just spent a week in Tokyo helping a group…
Read More >Okay I admit that on the first take this idea might sound a little crazy. I reminded myself however of that saying that ‘all great ideas must at first sound crazy to the existing paradigm…’ or some such thing. You might know who said it (please send me an email if you do). So I…
Read More >We all use words that tell us about the results that were achieved and whether our expectations were met, missed or exceeded. Surprised? Disappointed? Delighted? The only way you can experience these emotions and others like them, is to have an expectation in mind. And the ONLY way you can teach your organisation to learn…
Read More >The last couple of months have been hectic to say the least, with a myriad of client engagements across an array of industry sectors. And as you can see from the list below one thing is clear: EVERYONE wants to understand what is shaping their future and how they might be able to influence that…
Read More >Those of you that have been tracking this website for a while will know that towards the end of each year, I nominate the following year’s area of focus. For instance I declared that 2015 would be the International Year of Battery Technology, and as the news stories, product research and renewables push shows, it…
Read More >I’ll be helping to kick off the Local Government Corporate Planners Conference in a couple of weeks, offering some thoughts about emerging issues for Councils and an approach to planning that should alleviate some issues for them. You can find details in this link to the conference program which is being held at Citadines…
Read More >The immediate needs of farming families are obvious. Feed to keep stock alive, someway of holding onto their farms under the stand-over tactics of some banks, and Rain. Donations can fix the immediate short term to an extent but they cannot fix the long term trajectory. That requires difficult conversations and an acceptance of the…
Read More >There are four phases of thinking that every organisation MUST have available to them if they plan to be resilient to challenges, adaptable to changing circumstances and able to sustain themselves over time. The Phases are Strategic; Operational; Execution; and Evolution. If you miss any one of them or underplay an area, sooner or later…
Read More >Life is full of interesting and not so interesting choices. Some seemingly mundane or innocuous choices turn out to be life makers (and breakers). Occasionally the noisy intensive choices turn out to be little more than a passing zephyr carrying dust. The National Party in Australia have just been presented with a ‘Fork in The…
Read More >It probably does not get much simpler than this – no MBA required, no advanced training needed. And rather than give you the ‘mistake’ I’ll just give you the solution which is this: NEVER mistake the positiveness of Your Intent… with the ACTIONS you have taken! You cannot improve if you convince yourself that ‘good…
Read More >