How do you handled ‘the unsettled’ transitions?

At almost every stage in a shift in the way societies and organisations operate, there comes a period of extreme ‘unsettled-ness’. This period may show itself in the form of the doldrums (where things seem unusually calm but nothing seems to be happening) or in busyness (where there’s lots of activity but nothing seems to be happening). In many cases there will be a call for a re-think of direction, of purpose and of activity. So when should you maintain the course, and when should you take a step back?

The answer to both states of being lies in the starting approach you utilised before commiting to your current source of action. For organisations and for societies, if there has been sufficient and deeply considered thinking about what the future might hold (possibilities) and what you want to achieve (preferabilities) then often the answer is to ‘stay the course’.

For leaders, there is often a need to inform the masses. Let them know what is happening, that the doldrums or the wheels spinning is not unexpected, but that a threshold is approaching beyond which, the ‘new normal’ will emerge and embed itself.

But what if you did not undertake the well considered assessment of the preferred future and the likely issues you will face? If you’re in the doldrums, the action is clear – undertake a challenging assessment of what is possible, what is plausible and what is preferrable and use that assessment to guide you actions. However if you have not undertaken that assessment and yet have a very busy organisation or society where lots of action is present but you are ‘getting no where’ then danger is all around you. Understand this – if you are busy but do NOT know where you are going, about the only thing you can guarantee is happening (in your society or organisation) is that valuable resources are being wasted on a directionless business.

And that can only lead to disaster. As Map makers used to mark on uncharted areas: ‘there be dragons!’ If you are leading a society or an organisation that lacks direction it is iuncumbent upon you to discover a direction of value and importance. Without one you’ll wither and die.

As an example, right now it seems to me that the transition from coal to renewables is underway. But the wobbles and worries are all around us. Simply put (and to paraphrase someone else’s thoughts) ‘the old ways are dying but the new ways aren’t fully here yet’. Which sees many calls for ‘go back to what we’ve always done’ offset by ‘the future is this way!’ About the only thing that is clear to me is this:The old ways won’t get us to where we want to go.

But that doesn’t mean the new ways are an easy straightline path. Far from it. In the energy sector, both in charted and uncharted maps, ‘there be dragons’

What to do When a Policeman loses touch with Humanity?

Feb 13, 2011

Today some friends are burying their father who died last week after his health took a sudden downturn. One of them, Penny got the urgent call to get to hospital. Penny is a conservative driver at the best of times and on this occasion was aiming to get through traffic as best as she could…

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Could Yasi be worse than expected?

Jan 31, 2011

Cyclone Yasi heads towards Queenslands North East coast this morning with significant concerns for residents. There is potentially an added danger based on the way cylones work. Typically a cyclone needs two things – heat and water, which is why they can dissipate quickly once they head inland. However Yasi hits following a couple of…

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Getting Customer Service Right – EastLink – International Year of Solutions

Jan 19, 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I’m not complaining without making suggestions for improvement, which I have done   You can download the document here…

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Once the Floods are Over, then what?

Jan 11, 2011

The floods are under way throughout the majority of Queensland and now into northern New South Wales and all we can do is hang on and wait to see the impact. Unfortunately it looks like the numbers of people who have lost their lives as a result is set to rise significantly beyond the 12…

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Futurist calls 2011: International Year of Solutions

Dec 19, 2010

Reckon it’s time we had a focus on getting things done and so I am declaring 2011 to be the ‘International Year of Solutions’. Seems to me that a lot of talk fests have been gobbling up the neuronal space for a few years now with insufficient ACTION being generated – just lot of promises…

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Customer Service – why the future is BEGGING you to get it right today

Nov 24, 2010

Another stream of consciousness on the customer service theme that I come back to frequently. If you’ve ever received one of those scam emails from say ‘the past Minister of the Immigration and Business Department in Nigeria’ seeking your assistance at repatriating funds for which you’ll be paid a fortune, or those other scams claiming…

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Active TV slowly emerging

Nov 16, 2010

A shift is underway in television in Australia and it has nothing to do with digital versus analogue or the pay versus free shifts. Instead we are finally seeing the promise of TV as a medium of engagement. That promise sees a shift from the passive watching of TV (a ‘push’ approach) to the active…

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Do fairytales come true?

Oct 27, 2010

That will be the question many will be asking leading up to the replay of the AFL Grand Final this Saturday between Collingwood and St Kilda. Regardless of the outcome, the AFL have already had their fairytale come true courtesy of a drawn game which is believed to have handed the AFL a bonus likely…

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A quick plug for Google Chrome

Oct 25, 2010

Being someone who questions the value of technology before climbing on board, I’ve been perhaps a tad slow to check out the Google Chrome web browser. Mistake! Given it’s speed and ease of use, the first couple of days have impressed me greatly and I’m mindful that I don’t have all the working of its…

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What Businesses can learn from Tourism (and vice versa)

Sep 11, 2010

In preparation for work with a couple of clients in the past fortnight I’ve had to throw myself into substantially more ‘tourist’ style activities than I have for quite some time in an attempt to answer the following question: ‘How do we get more people to come here?’ Yes there’s a lot of fun to…

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