Futurist calls 2011: International Year of Solutions
Reckon it’s time we had a focus on getting things done and so I am declaring 2011 to be the ‘International Year of Solutions’. Seems to me that a lot of talk fests have been gobbling up the neuronal space for a few years now with insufficient ACTION being generated – just lot of promises to consider a possibility for a meeting to be considered to discuss a problem! Additionally there’s been lots of grumbling by many people that ‘nothing is being done about…(insert own issues here)’. BUT (and it is a mighty large one) too often almost NO solutions are offered. The talk fests and the grumbling then is nothing more than complaining. No actions, just moaning and whingeing. So time has come for action in this the International Year of Solutions. You can still complain – in fact in 2011 you are encouraged to complain more than you ever have before, and there are some simple guidelines to connect your complaints to action…
1. Complaints are still valid ONLY if connected to at LEAST one potential solution
2. Complaints are encouraged – you should not put up with poor services, products or unacceptable situations. Take the personal responsibility to raise your complaint following guideline one above and preferably, guideline three below
3. Ideally there should be at least 3 alternative solutions offered. Asking for more of the same thing or a faster or bigger delivery of the same thing is still asking for the same thing. This shall not be regarded as a legitimate alternative solution
4. Suggesting a solution does not mean that solution should be automatically accepted by another party. However, in absence of a better alternative YOUR solution should be enacted to solve the issue. That puts the onus on the recipient of your suggestion (preferably the person in charge of the ‘problem’ you have) to come up with an alternative or explain what is preventing your solution from being enacted in order to resolve your complaint or problem.
A tip for journalists during the 2011 International Year of Solutions – make the complainer accountable for suggesting solutions to their complaint. When listening to a politician, consumer, business owner or some other party make some statement of complaint or claim of an intolerable situation you should ask the following three questions a) ‘and what is your first suggested solution to this issue?’; b) and what is your first alternative to your own solution?; and c) ‘if neither of those things can be done, what other suggestion(s) do you have?’ That should get people on coming up with answers to problems rather than mere complaints about problems.
I’m going to start the year off by fulfilling my promise to the road toll operator ConnectEast regarding their interesting approach to ‘customer service’. I’ll highlight the problem and then offer some solutions – stay tuned
Futurist Jack Uldrich has posted an item to his website looking at Ten Trends shaping Government today. Although each item is arguable and may be context specific depending on ‘which’ Government you’re looking at, it’s a good overall take suggesting things to do with data, the interenet, crowdsourcing and the like. However I think Jack…
Read More >Sir Paul Nurse has ‘weight’ when it comes to science. His position is the head of The Royal Society in the United Kingdom and in an address in Melbourne he suggested that we need to keep politicians away from scientists: “It also emphasises the need to keep the science as far as is possible from…
Read More >I’ve been thinking long and hard about what to call 2013. After saying 2011 would need to be the International Year of Resilience (much still needed) and 2012 the International Year of Problem Solving I’m thinking now that Crowdsourcing (the idea of seeking assistance beyond your own capabilities from the ‘crowd’ often through social media)…
Read More >There’s lots of talk about ‘next big things for 2013’ right now, just as there has been in past years. Rather than join the cadre of prognosticators, trend experts and (not so) disguised salespeople laying claim to knowing about what ‘will’ be for the coming 12 months, I offer an alternative approach – here’s five…
Read More >Here it comes, the 21st of December 2012 – the last known recorded date on the Mayan Calendar and for years people have wondered why the Mayans never got around to extending beyond 2012. What did the Mayans know that we didn’t and should we be thinking about opening our Christmas presents early this year?…
Read More >As a Strategic Futurist I love a good scenario like the rest of us in the futures community. And where I choose to diverge from many in my field is in the pragmatic applications of futures and foresight thinking. Scenarios left as ‘what ifs…?’ are at best, theoretical. All of my clients and most of…
Read More >Over at The Australian Strategic Planning Institute an observation has been made about the so called Top Ten Trends for 2013 and whether, with deeper consideration, the trends suggested deserve their place as new, or emerging or whether in fact, by relying upon them you might be chasing a ship that has long since sailed.…
Read More >Creative Commons is an approach that attempts to ensure that information in its various forms, can be shared by others for free. That is my take on it at least. And over time we’ve seen some major organisations shape the idea of ‘free’ to ‘free with conditions’ and ‘free for a fee’. The last one…
Read More >Some topics are too big to cover in a few minutes on radio. In this brief snapshot, the ABC Darwin’s Vicki Kerrigan and I chat about energy costs, causes and the future ahead for places like Darwin You can download the media file here: Marcus Barber Future of Energy
Read More >What does a City tell you of itself, by how it shows itself? There’s much to be learnt by noting the small yet ‘obvious’ signs of life in any city you visit, that reveal to a certain extent, it’s ‘true self’. I’ll mention a few cities here but will focus on my most recent visit…
Read More >