Employee Engagement Beyond the Workplace
My most recent long term client contract had me specialise in Employee Engagement, something I’d done consistently at the Senior and Middle Managers level. But this client need was across the board and at a time when major changes were occuring.
With a previous survey of their staff in two states and across three sites suggesting a majority of their staff were feeling less than appreciated I started right at the base level of engagement – I wandered around and talked to people.
And I listened a lot. And when seemingly straight forward fixes to ‘pesky problems’ were identified, I had the authority to fix them and if I couldn’t initiate a fix I explained why not and what the next steps were most likely to be. And I helped fix lots if little things that can be hard to measure because there’s no one ‘big project’ to point to. Working one on one and having what often became very personal conversations doesn’t show up on your KPI list but it matters at a level that sadly, too many HR and senior managers ignore – authenticity
The listening and acting quickly built trust and so when it came time to tackle larger team based issues we had a basis to work from. The results saw a shift from ‘mostly not happy’ to ‘mostly happy’ (different labels across about five metrics being summarised) and all of that at a time when the company was going through the largest growth phase of its 40 year existence, opening a fourth factory location and experiencing an increase of about 25% in overall employee numbers.
But for some employees the overriding sense was ‘there needs to be more to this than just work’ and overwhelmingly these were the younger team members and managers. They needed the bigger project, collectively designed and run and that saw a series of new initiatives emerging. This report picks up so much of what I’d experienced and is highly recommended reading – Understanding How to Engage Millennials
Whilst the counting of votes is over the election is yet to be completed. Right now the discussions continue between the ‘three amigos’ who are clearly maximising their time in the spotlight, and the two leaders of the major parties. And whilst the media is fixated on who ought to be, deserves to be, should…
Read More >If you’ve seen any of the media campaigns for the Australian Federal Election you could have come to the following conclusions: Julia Gillard had a fixation with hand getsures; Tony Abbott had a fixation on Boats; and the Greens had the best Television Commercial not only of this campaign but of any other they’ve had…
Read More >If you’ve been following any of the mainstream media election coverage here in Australia (stuff in the usual papers, radio and TV programs) you’ve no doubt got a good understanding of what is going to happen on election day. The mainstream media synopsis thus far is that a) Julia Gillard got off to a good…
Read More >This great little cartoon/graphic says it all and although looking at the subject of Universities, there is much that we can all learn Here’s the Graphic. If your website spends all its time talking about you, and no time talking about the customer, how do you think your customers (and prospective customers) feel? I…
Read More >A series of recent activities has me writing on the idea of ‘future strategy’ and how different organisations are approaching their future development. What is interesting is the strong sense that preparing for your potential future requires multiple paths forward, not a single ‘home run’. To that end I’ve recently considered sporting bodies and local…
Read More >Stephen Downes is one the handful of bloggers I follow consistently. I do so because Downes (unlike many others unfortunately) like to write about his thinking AS WELL AS promoting the thinking of others, whether or not he agrees with them. In that way you get a solid collection of alternative views within his field…
Read More >Coming off what has been undoubtedly my busiest period (3 months) in the past decade, I’m in the throws of catching up on some light reading. I usually have at least two books on the go and my preference is for the books to be about diverse topics because it allows the mind to seek…
Read More >Every now and again you have an opportunity to listen to some rare insights to an industry sector. These opportunities are typically rare because the insights need to come from someone who not only ‘knows their stuff’, they need to be able to translate their knowledge in a way that the average person in the…
Read More >The ‘Supertax’ debate is an interesting one and as expected, both parties are heavily invested in their own outcomes. One thing the Mining Companies understand is that the tax will lower the size of their profits in boom times for the resources sector – they’ll still be raking in billions, its just that some of…
Read More >As more organisations look to gain an understanding of how to both identify and prepare for their potential and desired futures, Design Thinking is on the current radar screen as a skill set likely to provide significant value. On the 25th to 27th of may you can attend a highly interactive and practical conference on…
Read More >