Active TV slowly emerging

A shift is underway in television in Australia and it has nothing to do with digital versus analogue or the pay versus free shifts. Instead we are finally seeing the promise of TV as a medium of engagement. That promise sees a shift from the passive watching of TV (a ‘push’ approach) to the active engagement of TV (a ‘pull’ approach). The initial signs began a few years ago with the rise of voting lines for the ‘so you think you can take two big idol brothers’ TV shows. At that point TV producers began handing control of their shows over to the crowds that watched them, though not completely. The active-ness saw the viewer become physically involved albeit in a small way by getting out of their couches to grab their phones to express their choice of who to keep on the show they were watching. I’m waiting for a similar approach to a murder mystery, but I digress.

The next impetus for the push came less from the TV shows themselves and more from the makers of gaming sets – the Wii being the first dominant model with both Nintendo and X Box following suit. The shift toward using the TV screen in conjunction with a software program saw Wii Fit and similar offerings encourage people to get off the couch and exercise. The difference between this approach and that of the VHS/DVD fitness programs is that a small camera puts the end user ON the screen. The passive, became active and the active then started to engage. And customers across all industries WANT to engage.

Last week the ante was upped again with Junior Masterchef conducting an on screen, real time cooking class. Both my 5 year old and 8 year old ‘wanted to cook’ and I spent a frantic 15 minutes prior to the start of the show collecting ingredients from our supermarket (not the show sponsor). Thankfully the other significant adult in the household is a gun at cooking and took the reins whilst I watched or cleaned up on the run. The active viewer became the engaged viewer and this is the type of shift that TV programs need to make to stay relevant – first hand control of the program over to the audience and then get the audience actively engaged.

A few tips for the producers of Junior Masterchef – next year start the program earlier – it finished too late for most younger kids to either partake or meant a late additional (sweet) meal which was no good. And the online instructions were small and clumsy – that was a layout problem with the page and should have been picked up – make the instructions easy for kids to follow – that wasn’t the case. And for the rest of us the lessons are huge – regardless of your industry work out how to get your potential customers to engage with your products, rather than be passive users.

What to do When a Policeman loses touch with Humanity?

Feb 13, 2011

Today some friends are burying their father who died last week after his health took a sudden downturn. One of them, Penny got the urgent call to get to hospital. Penny is a conservative driver at the best of times and on this occasion was aiming to get through traffic as best as she could…

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Could Yasi be worse than expected?

Jan 31, 2011

Cyclone Yasi heads towards Queenslands North East coast this morning with significant concerns for residents. There is potentially an added danger based on the way cylones work. Typically a cyclone needs two things – heat and water, which is why they can dissipate quickly once they head inland. However Yasi hits following a couple of…

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Getting Customer Service Right – EastLink – International Year of Solutions

Jan 19, 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I’m not complaining without making suggestions for improvement, which I have done   You can download the document here…

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Once the Floods are Over, then what?

Jan 11, 2011

The floods are under way throughout the majority of Queensland and now into northern New South Wales and all we can do is hang on and wait to see the impact. Unfortunately it looks like the numbers of people who have lost their lives as a result is set to rise significantly beyond the 12…

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Futurist calls 2011: International Year of Solutions

Dec 19, 2010

Reckon it’s time we had a focus on getting things done and so I am declaring 2011 to be the ‘International Year of Solutions’. Seems to me that a lot of talk fests have been gobbling up the neuronal space for a few years now with insufficient ACTION being generated – just lot of promises…

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Customer Service – why the future is BEGGING you to get it right today

Nov 24, 2010

Another stream of consciousness on the customer service theme that I come back to frequently. If you’ve ever received one of those scam emails from say ‘the past Minister of the Immigration and Business Department in Nigeria’ seeking your assistance at repatriating funds for which you’ll be paid a fortune, or those other scams claiming…

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Active TV slowly emerging

Nov 16, 2010

A shift is underway in television in Australia and it has nothing to do with digital versus analogue or the pay versus free shifts. Instead we are finally seeing the promise of TV as a medium of engagement. That promise sees a shift from the passive watching of TV (a ‘push’ approach) to the active…

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Do fairytales come true?

Oct 27, 2010

That will be the question many will be asking leading up to the replay of the AFL Grand Final this Saturday between Collingwood and St Kilda. Regardless of the outcome, the AFL have already had their fairytale come true courtesy of a drawn game which is believed to have handed the AFL a bonus likely…

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A quick plug for Google Chrome

Oct 25, 2010

Being someone who questions the value of technology before climbing on board, I’ve been perhaps a tad slow to check out the Google Chrome web browser. Mistake! Given it’s speed and ease of use, the first couple of days have impressed me greatly and I’m mindful that I don’t have all the working of its…

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What Businesses can learn from Tourism (and vice versa)

Sep 11, 2010

In preparation for work with a couple of clients in the past fortnight I’ve had to throw myself into substantially more ‘tourist’ style activities than I have for quite some time in an attempt to answer the following question: ‘How do we get more people to come here?’ Yes there’s a lot of fun to…

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