A Shift in Perspectives – What Commercial Property Owners Are About to Experience that Many have Never Before

In rental and lease markets it’s fair to say that for the best part of three decades, the landlords have been the price setters. The rules around negative gearing in domestic supply enable sizeable portfolios. Demand in office spaces in central suburbs has been consistently tight. And now, finally, CFO’s have become aware of the drain on cash that has been the HR Director’s remit – staff office space

Which is now about to change. What has become clearer, prompted via Covid and people ‘forced’ to work from home is that NO, you really DO NOT need that sizeable office space. Instead you need improved management practises that enable people to work from home. And with that practise developed, your office rental bill plummets. Spending on office space is a choice with a direct impact to the bottom line. The long errant assumption that we cannot trust people to work effectively when we cannot stare at the back of their heads (the 1780’s Wedgewood factory model of ‘Overseer’) has been in need of an overhaul since the 1980s.

CBD based CFOs have had a chance, especially in lockdown sites like Melbourne, to wander through cavernous warrens of empty desks and chairs and they have begun to ask, ‘do we really need ALL THIS SPACE?’ Clearly, no you don’t. Employees, no longer forced into driving hours each day or wading through public transport turnstiles, are demanding to stay home. En Masse the shift has occured is going to see less than half the required CBD space despite some people calling for a return back to ‘normal’.

Already businesses are seeing the advantages in smaller sites in non CBD or inner suburb locations. Frankly, as has ALWAYS been the case, Work from home, WORKS! The old ‘normal’ is dysfunctional and the unwillingness or inability of HR Directors to set the tone in upskilling middle management is a core problem.

I’ve been looking for a second office interstate and have just come from a week traveling around looking at potential sites. They key criteria was ‘lifestyle’ – is this a place where employees would like to live. NOT ‘is this where I want my office to be?’ The location is based on employee needs. If they’re likely to be happy to live nearby and come in to an office occasionally, that will work for me too. And I can assure you, that the offers from agents are very fleixble indeed with a much more favourable offers likely in the next few months as larger businesses determine that they really do not need to have their staff in the CBD area full time all the time. And if that means smaller offices (it does) it also means non CBD appeal increases.

Many Landlords in Commercial Property are about to experience what it is like to be a Price TAKER. For many, that won’t taste quite so sweet. But for local cafes, shops and other locations out in the suburbs, demand will increase. Arguably what is happening is a shift from the high pool of money centralised in CBD environments and a sharing out to the suburbs. The question for Commercial Property Managers now is ‘what do we do with the vacated space? If they hold off for price increases, they’ll have empty stock sitting on their books for years. Or do they shrink supply by taking some office space off the books through conversion into residential or other uses? There’s much to consider in this sector though one thing is clear, the workforce is not coming back the way it used to

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Feb 13, 2011

Today some friends are burying their father who died last week after his health took a sudden downturn. One of them, Penny got the urgent call to get to hospital. Penny is a conservative driver at the best of times and on this occasion was aiming to get through traffic as best as she could…

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Could Yasi be worse than expected?

Jan 31, 2011

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Getting Customer Service Right – EastLink – International Year of Solutions

Jan 19, 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I’m not complaining without making suggestions for improvement, which I have done   You can download the document here…

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Once the Floods are Over, then what?

Jan 11, 2011

The floods are under way throughout the majority of Queensland and now into northern New South Wales and all we can do is hang on and wait to see the impact. Unfortunately it looks like the numbers of people who have lost their lives as a result is set to rise significantly beyond the 12…

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Futurist calls 2011: International Year of Solutions

Dec 19, 2010

Reckon it’s time we had a focus on getting things done and so I am declaring 2011 to be the ‘International Year of Solutions’. Seems to me that a lot of talk fests have been gobbling up the neuronal space for a few years now with insufficient ACTION being generated – just lot of promises…

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Customer Service – why the future is BEGGING you to get it right today

Nov 24, 2010

Another stream of consciousness on the customer service theme that I come back to frequently. If you’ve ever received one of those scam emails from say ‘the past Minister of the Immigration and Business Department in Nigeria’ seeking your assistance at repatriating funds for which you’ll be paid a fortune, or those other scams claiming…

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Active TV slowly emerging

Nov 16, 2010

A shift is underway in television in Australia and it has nothing to do with digital versus analogue or the pay versus free shifts. Instead we are finally seeing the promise of TV as a medium of engagement. That promise sees a shift from the passive watching of TV (a ‘push’ approach) to the active…

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Do fairytales come true?

Oct 27, 2010

That will be the question many will be asking leading up to the replay of the AFL Grand Final this Saturday between Collingwood and St Kilda. Regardless of the outcome, the AFL have already had their fairytale come true courtesy of a drawn game which is believed to have handed the AFL a bonus likely…

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A quick plug for Google Chrome

Oct 25, 2010

Being someone who questions the value of technology before climbing on board, I’ve been perhaps a tad slow to check out the Google Chrome web browser. Mistake! Given it’s speed and ease of use, the first couple of days have impressed me greatly and I’m mindful that I don’t have all the working of its…

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What Businesses can learn from Tourism (and vice versa)

Sep 11, 2010

In preparation for work with a couple of clients in the past fortnight I’ve had to throw myself into substantially more ‘tourist’ style activities than I have for quite some time in an attempt to answer the following question: ‘How do we get more people to come here?’ Yes there’s a lot of fun to…

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