Strategic Futurists; Value Systems Specialists

Events

Getting Customer Service Right - EastLink - International Year of Solutions

Thursday 20 January 2011

As promised, the wash-up to my experience with the toll-road operator Eastlink and what I regard as a pretty poor approach to Customer Service. However as I am treating this is the International Year of Solutions, I'm not complaining without making suggestions for improvement, which I have done

You can download the document here - pretty straight-forward though in putting it together, surprisingly longer than expected.  They key takeaways for everyone with a customer service focus: don't claim you've done something you haven't; make it easy for customers to take the steps you want them to take; 'dear customer' is insulting - use their names when you want them to do business with you.


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Events

Fixing the O-Bike Disaster
Wednesday 27 September 2017
And trust me, it really is one. The O-Bike is another example of Theft of the Commons. And it needs to stop. Now!
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The Basics of BitCoin and Digital Currencies
Wednesday 30 August 2017
Blockchains and Bitcoins? There's some great benefits among all the hype and yes there are risks. Perhaps the single most underrated element of the promise is the inability for any one or a handful of players to manipulate or 'game' the system. The keys to note are:
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The Increased Reach of Private Equity
Friday 25 August 2017
Was lucky enough to have joined some invitees at Grant Thornton's Private Equity conference. Three well run days with good speakers looking at aspects of potential for engagement in specific companies and areas (themes). As investment vehicles in various Industry sectors, PE is a clear Futures Focused area of endeavour.
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